Money-Back Guarantee for Fancomart

At Fancomart, we strive to offer a diverse and satisfying shopping experience through our platform. We want you to shop with confidence, knowing that your satisfaction is our priority. As we host products from various vendors, please take note of our Money-Back Guarantee policy and understand the unique aspects of our decentralized shipping model.

Our Guarantee to You:

1. Quality Assurance:
   We stand behind the quality and authenticity of the products offered by our esteemed vendors. If a product falls short of your expectations or significantly deviates from the provided description, we are committed to initiating a refund.
2. 14-Day Refund Policy:
   You have 14 days from the receipt of your order to assess your satisfaction. If you are dissatisfied for any reason, please refer to the individual vendor’s policies and contact them directly. They will guide you through the return process.
3. Vendor-Specific Policies:
   It’s crucial to recognize that each vendor on our platform may have unique shipping and return policies. Prior to making a purchase, we encourage you to review the policies outlined by the specific vendor for the product you are interested in.
4. Contacting Vendors:
   For inquiries related to shipping, returns, or any other vendor-specific concerns, please reach out to the respective vendor directly. Contact information for each vendor is available on their storefront.
5. Simple Returns Process:
   While our vendors handle shipping and returns, we are here to assist you with any overarching concerns or issues. If you encounter difficulties, our customer support team is ready to help coordinate communication with the vendor.
6. Refund Eligibility:
   Refund eligibility is determined by the individual vendor’s policies. Once the vendor approves the return and it aligns with their guidelines, the refund process will be initiated.
7. Exceptional Customer Support:
   Our customer support team is here to guide you through the process and address any general questions or concerns you may have. Contact us via [email protected].

Conditions and Limitations:

• The Money-Back Guarantee covers product quality issues and significant discrepancies from the product description.
• Refund eligibility is subject to the individual vendor’s policies.

At Fancomart, we appreciate your understanding of our decentralized model, where each vendor operates independently. We thank you for choosing Fancomart and look forward to enhancing your online shopping experience.

Sincerely,

Fancomart Team
[email protected]