**Cancellation/Return/Exchange Policy**
**1. Cancellation Policy:**
- Orders can be canceled within 24 hours of purchase. To cancel an order, please contact our customer support team at [[email protected]] with your order number. Cancellation requests received after this period may not be accommodated.
**2. Return Policy:**
- We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 14 days of receiving your order. To initiate a return, please contact our customer support team at [[email protected]] with your order number and details about the item you wish to return.
**3. Return Eligibility:**
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Items that are damaged, used, or not in their original packaging may not be eligible for a refund.
**4. Return Shipping:**
- Customers are responsible for the cost of return shipping. Please use a trackable shipping service and consider purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.
**5. Exchange Policy:**
- If you received a defective or damaged item and need to exchange it for the same item, contact us within 48 hours of receiving your order. Include photos of the damaged or defective item, and we will guide you through the exchange process.
**6. Processing Refunds/Exchanges:**
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund/exchange. If approved, your refund will be processed, or the exchange item will be shipped to you, as applicable.
**7. Non-Refundable Items:**
- Certain items are non-refundable, including but not limited to:
- Gift cards
- Downloadable software products
- Personalized or customized items
**8. Late or Missing Refunds:**
- If you haven\'t received your refund within the specified timeframe, please check your bank account first. Contact your credit card company or bank, as processing times may vary. If the issue persists, contact us at [[email protected]].
**9. Contact Information:**
- If you have any questions or concerns regarding our Cancellation/Return/Exchange Policy, please contact our customer support team at [[email protected]].
**Note:** This policy is subject to change without notice. Please review this policy regularly for updates.
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