Shipping Policy for Fancomart Marketplace

Thank you for shopping at Fancomart! We want to ensure that your shopping experience is smooth and transparent. Please take a moment to review our shipping policy.

1. Order Processing Time:

  • Each vendor on our marketplace has their own processing time. Please refer to the individual product listings for information on how long it takes for each vendor to process and ship your order.

2. Shipping Methods:

  • Our vendors may offer various shipping methods, including standard, expedited, and express shipping. The available options and associated costs will be displayed during the checkout process.

3. Shipping Destinations:

  • We currently offer shipping to EU & UK. If your location is not listed, please contact us, and we will do our best to accommodate your request.

4. Shipping Costs:

  • Shipping costs are determined by the vendors and may vary based on the shipping method, destination, and the weight of the items in your order. The shipping costs will be calculated and displayed during the checkout process.

5. Customs and Import Duties:

  • Customers are responsible for any customs fees, import duties, or taxes that may apply to their order. These charges are beyond our control and are determined by the customs authorities of the destination country.

6. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please use this information to track the status of your shipment.

7. Delivery Time:

  • The delivery time is the sum of the processing time and the shipping time. Please note that delivery times may vary based on your location, the shipping method chosen, and other external factors.

8. Delays:

  • In the event of unexpected delays in shipping, such as natural disasters, customs issues, or other unforeseen circumstances, we will make every effort to communicate these delays promptly and keep you informed.

9. Returns Due to Non-Delivery:

  • If an order is returned to the vendor due to non-delivery (e.g., incorrect address provided by the customer), the customer will be responsible for any additional shipping costs.

10. Contact Information:

  • If you have any questions or concerns regarding your order’s shipping, please contact the individual vendor directly. For general inquiries, you can reach our customer support at [email protected].

Note: Each vendor on our marketplace operates independently, and their shipping policies may vary. Please review the shipping information provided by each vendor before making a purchase.