Introduction
These terms and conditions govern the use of fancomart.com by both consumers and vendors. By using our platform, you agree to these terms.
Definitions
• Vendor: Individuals or entities offering products or services through our platform.
• Consumer: Individuals using the platform to purchase products or services.
• Platform: Refers to fancomart.com and all its subdomains.
Platform Use
Users agree to use the platform only for lawful purposes. Any fraudulent activities, including but not limited to fake product listings or false reviews, will result in immediate suspension or termination.
Vendor Responsibilities
Vendors are responsible for the accuracy of their listings, quality of products, timely shipment, and any warranties or guarantees they offer. Vendors must comply with all German and EU regulations related to online sales, consumer protection, and other relevant laws.
Consumer Rights
Consumers on our platform have the right to:
• Return or cancel orders in line with German consumer protection laws.
• Be informed about the processing of their personal data.
Platform’s Role
fancomart.com serves as a marketplace connecting vendors and consumers. We are not responsible for transactions, product quality, or any promises made by vendors. However, we aim to ensure a quality shopping experience by moderating vendor activities.
Payments
• Credit and Debit Cards: We accept Visa, MasterCard, and American Express. Transactions are processed through our secure payment gateway.
• Bank Transfers: Details provided at checkout. Products dispatched once payment is verified.
• Mobile Payment Solutions: Such as Apple Pay and Google Pay.
• Gift Cards and Vouchers: Issued by fancomart.com or Vendors.
• Local Payment Methods: Other local payment methods specific to Germany may be supported.
Refunds
• Eligibility: Consumers are eligible for a refund if the product is returned within 14 days from receipt, unless stated otherwise by the vendor.
• Condition of Products: Items must be returned in their original condition, unused, with all original packaging and tags.
• Process: Refunds processed after the product is received and inspected by the vendor. May take 5-10 business days to reflect in the consumer’s account.
• Faulty or Damaged Products: Consumers are entitled to a full refund or a replacement for products received damaged or not as described. Document discrepancies at the time of delivery.
Associated Fees
• Transaction Fees: Vendors are charged a 15% + 0.40€ transaction fee on every sale made through the platform.
• Listing Fees: No fee for product listings, applicable for certain categories or premium listings.
• Payment Gateway Fees: Transactions using credit/debit cards and PayPal may have a processing fee.
• Refund Fees: Consumers abusing the return policy may be charged a fee for processing refunds.
• Currency Conversion Fees: Additional fee for international transactions to cover currency conversion.
Disputes
Disputes between consumers and vendors should first be resolved between the parties. If resolution is unachievable, fancomart.com may offer mediation services.
Limitation of Liability
fancomart.com will not be held liable for any direct, indirect, or consequential losses or damages arising from the use of our platform or any transactions made therein.
Termination
We reserve the right to terminate or suspend any user account if these terms are violated.
Changes to Terms
We reserve the right to modify these terms and conditions. Users will be notified of significant changes.
Governing Law
These terms are governed by and construed in accordance with German law. Any disputes will be subject to the jurisdiction of the German courts.
Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Email: [email protected]